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CONFERENCE
PROGRAM
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Sunday, October 25
5pm
57pm
SOCIAL EVENTS
Nyaal Banyul - Wala mirr Theatre
Kick Off Event
EVENTS
Monday, October 26
7am
7.158am45
EXPERIENCES
Nyaal Banyul - Lower Foyer C (Main Entrance)
Momentum in Motion
WELLNESS
7.30am
7.30am5pm
BREAKS
Nyaal Banyul - Wala mirr Theatre
Registration / PIEF Village Open
EVENTS
8am
8.158.25am10
PLENARIES
Nyaal Banyul - Gheringhap Plaza
Welcome to Country
PLENARY
Corrina Eccles
8.30am
8.308.45am15
PLENARIES
Nyaal Banyul - Delama
Welcome to PIEF 2026
PLENARY
Christine Couzens MP
Rebecca Harris
8.459.30am45
PLENARIES
Nyaal Banyul - Delama
Around the World : Global Trends in Personal Injury Insurance
PLENARY
Chair: Pete Nicholson
Theo Brunois (🇧🇪)
Michael Frampton (🇳🇿)
Dr Emilie Friberg (🇸🇪)
Katie Hogg (🇨🇦)
9.30am
9.3010.30am60
PLENARIES
Nyaal Banyul - Delama
Keynote Speaker Victor Dominello
PLENARY
Chair: Rebecca Harris
The Hon Victor Dominello
10.30am
10.3010.45am
BREAKS
Nyaal Banyul - Wala mirr Theatre
Break
EVENTS
10.30am4pm330
EXPERIENCES
Nyaal Banyul - Lower Foyer D
Innovator Hub
INNOVATOR HUB
10.4511.15am30
PLENARIES
Nyaal Banyul - Delama
Industry Panel - Federal Schemes
PLENARY
Chair: Jason Lardelli
Megan Buick
Andrew Kefford
Damien Poel
10.5011am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Navigator Group
SPONSOR STAGE PRESENTATION
11am
1111.10am10
EXPERIENCES
Nyaal Banyul - Barbarka
Breathing Space
WELLNESS
11.0511.15am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Master Apps
SPONSOR STAGE PRESENTATION
Adam Keogh
11.2511.50am25
INNOVATING
Nyaal Banyul - Upper Foyer A
Inside the Future of Person-Centred Claims Conversation: RecoverEQ in Action
LAB
Sarah Hellwege
11.2511.50am25
IMPACTING
Nyaal Banyul - Upper Foyer D
When the Call Is the Customer: Gamifying Phone Frustration to Build Empathy
LAB
Mia du Moulin
Sarah Hoy
Belinda Matevski
11.2511.55am30
INSPIRING
Nyaal Banyul - Mongarrk A & B
Beyond the Curve: Designing the Future of Personal Injury
PRESENTATION
Meg Cruickshank
11.2511.55am30
INNOVATING
Nyaal Banyul - Banheep A & B
From Complexity to Care: Using Early Data to Deliver Targeted, Equitable Recovery
PANEL
Chair: Bridget Mangan
Tim Henderson
Kelly-Ann Humphrys
Lidia Stojanovski
11.25am12.25pm60
IMPACTING
Nyaal Banyul - Darrwal A & B
Turning Frontline Insight into System Impact: Practical Lessons in Business Reform - The DVA Experience
WORKSHOP
Simon Hill
Kerrie Martain
11.30am
11.3011.40am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Smart Communications
SPONSOR STAGE PRESENTATION
12pm
1212.30pm30
EXPERIENCES
Nyaal Banyul - Barbarka
Unfold & Unwind
WELLNESS
12.0512.35pm30
INSPIRING
Nyaal Banyul - Upper Foyer C
Every Layer Counts
LAB
Alexa Locke
12.0512.35pm30
INNOVATING
Nyaal Banyul - Mongarrk A & B
Fusing Expertise: Selecting Higher Value Spine Surgery
PANEL
Kylie Gould
Dr Michael Johnson
Dr Janine McMillan
Mark Phillips
12.0512.35pm30
IMPACTING
Nyaal Banyul - Banheep A & B
Health Outcomes for People in Sweden Post a Motor Vehicle Accident
PRESENTATION
Chair: David Fryar
Dr Emilie Friberg (🇸🇪)
12.1012.20pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Honeysuckle Health
SPONSOR STAGE PRESENTATION
James Green
Kylie Jones
12.2512.35pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with EQL.
SPONSOR STAGE PRESENTATION
12.30pm
12.351.05pm
BREAKS
Nyaal Banyul - Wala mirr Theatre
Lunch Break
EVENTS
12.4012.50pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with ASORC
SPONSOR STAGE PRESENTATION
Boris Fedoric
1pm
1.051.30pm25
INNOVATING
Nyaal Banyul - Upper Foyer A
Inside the Future of Person-Centred Claims Conversation: RecoverEQ in Action
LAB
Sarah Hellwege
1.051.30pm25
IMPACTING
Nyaal Banyul - Upper Foyer D
When the Call Is the Customer: Gamifying Phone Frustration to Build Empathy
LAB
Mia du Moulin
Sarah Hoy
Belinda Matevski
1.051.35pm30
INSPIRING
Nyaal Banyul - Upper Foyer C
Every Layer Counts
LAB
Alexa Locke
1.051.35pm30
INSPIRING
Nyaal Banyul - Mongarrk A & B
Momentum with Meaning: Using Ikigai to Inspire Injury Recovery and Drive Return to Work Outcomes
PRESENTATION
Jo Kwok
1.051.35pm30
IMPACTING
Nyaal Banyul - Banheep A & B
Winning the War for Talent in the Era of AI
PRESENTATION
Alice Gili
1.052.05pm60
IMPACTING
Nyaal Banyul - Darrwal A & B
From Microaggressions to Mental Injury: Reducing Systemic Risk
WORKSHOP
Dr Samantha Ferguson
Keith Govias
1.30pm
1.452.15pm30
INNOVATING
Nyaal Banyul - Mongarrk A & B
The IPS (Individual Placement Support) Case Manager in The Netherlands and Europe - the Role and Results
PRESENTATION
Chair: David Fryar
Dr Trees Juurlink (🇳🇱)
1.452.15pm30
INSPIRING
Nyaal Banyul - Banheep A & B
You Will Never Walk Again: A Story of Resilience, Reinvention and World Firsts
PRESENTATION
Jay Stevens
1.502pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Redimed
SPONSOR STAGE PRESENTATION
Samantha Breust
2pm
2.252.55pm30
INSPIRING
Nyaal Banyul - Mongarrk A & B
Contemporary Research and Evidence on the Psychological Impact of War on Ukrainian Veterans and Their Families
PRESENTATION
Chair: David Fryar
Julia Kozankewycz (🇵🇱)
2.252.55pm30
INSPIRING
Nyaal Banyul - Upper Foyer C
Every Layer Counts
LAB
Alexa Locke
2.252.55pm30
INNOVATING
Nyaal Banyul - Banheep A & B
From Consultation to Co-production: Moving Beyond Lived Experience Tokenism
PANEL
Glenn Baird
John Mellors
Dr Elizabeth Stratton
2.252.55pm30
IMPACTING
Nyaal Banyul - Darrwal A & B
The New Starter Equation
PANEL
Chair: Jason McMahon
Kylie Gould
Darcy McGinty
Alana Mohn
Michelle Orr
Chelsea Thompson
2.30pm
2.553.10pm
BREAKS
Nyaal Banyul - Wala mirr Theatre
Break
EVENTS
3pm
33.10pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Medicolegal Express
SPONSOR STAGE PRESENTATION
Hugo Ortiz
Cameron Whyte
3.103.35pm25
INNOVATING
Nyaal Banyul - Upper Foyer A
Inside the Future of Person-Centred Claims Conversation: RecoverEQ in Action
LAB
Sarah Hellwege
3.103.35pm25
IMPACTING
Nyaal Banyul - Upper Foyer D
When the Call Is the Customer: Gamifying Phone Frustration to Build Empathy
LAB
Mia du Moulin
Sarah Hoy
Belinda Matevski
3.103.40pm30
IMPACTING
Nyaal Banyul - Mongarrk A & B
From Chaos to Coordination: Reimagining Recovery with Injury Nurse Coordinators
PRESENTATION
Misael Valdes Triana
3.103.40pm30
IMPACTING
Nyaal Banyul - Banheep A & B
More than Support: Psychiatric Assistance Dogs as a Pathway to Recovery, Connection and Independence
PRESENTATION
Kerrie Martain
Kate Stuart
Fiona Kuilboer
Hedwig Psychiatric Assistance Dog
3.104.10pm60
INNOVATING
Nyaal Banyul - Darrwal A & B
Liar, Liar Pants on Fire: Spotting Exaggeration and Fabrication in Personal Injury Claims
WORKSHOP
Chair: Anastasia Coutsouvelis
Dr Grant Blake
3.30pm
3.504.20pm30
IMPACTING
Nyaal Banyul - Mongarrk A & B
Back to Basics for Better Outcomes: ACC NZ’s Turnaround
PRESENTATION
Michael Frampton (🇳🇿)
3.504.20pm30
IMPACTING
Nyaal Banyul - Banheep A & B
Rehabilitation Under the Microscope: Lessons From Life Insurance That Every Scheme Should Know
PRESENTATION
Alicia Gibbs
4.30pm
4.304.55pm25
INNOVATING
Nyaal Banyul - Upper Foyer A
Inside the Future of Person-Centred Claims Conversation: RecoverEQ in Action
LAB
Sarah Hellwege
4.304.55pm25
IMPACTING
Nyaal Banyul - Upper Foyer D
When the Call Is the Customer: Gamifying Phone Frustration to Build Empathy
LAB
Mia du Moulin
Sarah Hoy
Belinda Matevski
4.305pm30
INNOVATING
Nyaal Banyul - Mongarrk A & B
One Purpose, Two Partners: Supporting People Through a Union-Insurer Collaboration
PRESENTATION
Lauren Shepherd
4.305pm30
IMPACTING
Nyaal Banyul - Banheep A & B
Reforming Public Hospital Funding: Delivering a Seamless Cross System Transition
PRESENTATION
Chair: Terry Killian
John Cochrane
Emma Zahra
4.305pm30
INNOVATING
Nyaal Banyul - Darrwal A & B
Transforming Alberta’s Auto Insurance Model to Care-First Based Personal Accident Scheme – The Alberta (Canada) Motor Accident Injury Scheme Experience
PRESENTATION
Chair: David Fryar
Katie Hogg (🇨🇦)
6.30pm
6.3011.30pm
SOCIAL EVENTS
Nyaal Banyul - Delama
Awards Gala Dinner
EVENTS
Sammy J
Tuesday, October 27
7am
7.158.15am60
EXPERIENCES
Nyaal Banyul - Lower Foyer C (Main Entrance)
Find Your Flow
WELLNESS
8am
8am4.30pm
BREAKS
Nyaal Banyul - Wala mirr Theatre
Registration / PIEF Village Open
EVENTS
8.30am
8.509am10
PLENARIES
Nyaal Banyul - Delama
Welcome to PIEF 2026 - Day 2
PLENARY
Sarah Rowan
9am
99.45am45
PLENARIES
Nyaal Banyul - Delama
Industry Panel - The Impact of Psychological Claims on Workers Compensation & Life Industry schemes and product design – a common challenge.
PLENARY
Chair: Cass Wild
Stephanie Connolly
Christine Cupitt
Katie Giddins
Professor Jason Thompson
9.30am
9.45am3.30pm345
EXPERIENCES
Nyaal Banyul - Lower Foyer D
Innovator Hub
INNOVATOR HUB
9.5510.05am10
INNOVATING
Nyaal Banyul - Upper Foyer D
Virtually Driving Recovery
LAB
Ash Dunleavy
Sarah Jamieson
9.5510.25am30
INNOVATING
Nyaal Banyul - Darrwal B
Better Outcomes for CTP Claimants: Collaborative, Customer-Centric Recovery
PANEL
Michael Garbett
Peter Gibson
Michelle Graham
Kylie Horton
Michelle Maclean
9.5510.25am
INSPIRING
Nyaal Banyul - Upper Foyer C
Every Layer Counts
LAB
Alexa Locke
9.5510.25am30
IMPACTING
Nyaal Banyul - Darrwal A
From Compensation to Contribution: Implementing Economic Participation for Seriously Injured Workers
PRESENTATION
Krystal McBride
9.5510.25am30
IMPACTING
Nyaal Banyul - Banheep A & B
Proactive Wellbeing in the NT: A Cross-Agency Approach to Supporting Frontline Workers
PANEL
Laura Clifford
Bethanie Sutton
Craig Windebank
9.5510.25am30
INNOVATING
Nyaal Banyul - Mongarrk A & B
Recovery Beyond the Claim: Connecting Catastrophically Injured Claimants to Community
PRESENTATION
Chair: Tanya Smart
Ryley Batt
Joey Ross
10am
1010.10am10
EXPERIENCES
Nyaal Banyul - Barbarka
Breathing Space
WELLNESS
1010.10am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Konnect NET
SPONSOR STAGE PRESENTATION
10.1510.25am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Haylo People
SPONSOR STAGE PRESENTATION
10.30am
10.3510.45am10
INNOVATING
Nyaal Banyul - Upper Foyer D
Virtually Driving Recovery
LAB
Ash Dunleavy
Sarah Jamieson
10.3510.55am20
INNOVATING
Nyaal Banyul - Upper Foyer A
Restoring Capacity: Using Innovative Work Simulation to Improve Return to Work in Heavy Industry
LAB
Nathaniel Abrahamse
Bede Baratta
Allie Hawthorne
Anitra Thomas
10.3511.05am30
INNOVATING
Nyaal Banyul - Darrwal B
Closing the Evidence Gap: Leveraging NatCrash to Harmonise Australia's Fragmented Road Compensation Data into Actionable Momentum
PRESENTATION
Dr Michael Di Donato
Dr Shannon Gray
10.3511.05am30
INNOVATING
Nyaal Banyul - Darrwal A
Every Invoice Tells a Story: What NDIS Plan Managers See That Others Don’t
PRESENTATION
Brad Wilsdon-Smith
10.3511.05am30
INNOVATING
Nyaal Banyul - Banheep A & B
Weeding It All Out, Medicinal Cannabis: From Evidence to Policy Making to Impact
PANEL
Chair: Anastasia Coutsouvelis
Prof Sarah Anderson
Ruchika Rawat
Dr Hugh Seward
10.3511.05am30
IMPACTING
Nyaal Banyul - Mongarrk A & B
Why Early Intervention Underperforms - and What the First 48 Hours Reveal in Optimising Musculoskeletal Care.
PRESENTATION
David Grant
William Pietracci
11am
11.0511.20am
BREAKS
Nyaal Banyul - Wala mirr Theatre
Break
EVENTS
11.1011.20am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Guidewire Software
SPONSOR STAGE PRESENTATION
Richard Fallon
11.2011.40am20
INNOVATING
Nyaal Banyul - Upper Foyer A
Restoring Capacity: Using Innovative Work Simulation to Improve Return to Work in Heavy Industry
LAB
Nathaniel Abrahamse
Bede Baratta
Allie Hawthorne
Anitra Thomas
11.2011.40am20
EXPERIENCES
Nyaal Banyul - Barbarka
Sound Reset
WELLNESS
11.2011.50am30
INNOVATING
Nyaal Banyul - Darrwal A
Coles Psychosocial Matched Care Program – Managing Risk and Impacting Lives
PRESENTATION
Jamie-Lee Crawford
Nick Kendrick
11.2011.50am30
INSPIRING
Nyaal Banyul - Upper Foyer C
Every Layer Counts
LAB
Alexa Locke
11.2011.50am30
INNOVATING
Nyaal Banyul - Banheep A & B
Extending Reach and Building Capability – Digital Technologies to Enhance Regional and Rural Health Outcomes
PANEL
Ash Dunleavy
Sarah Jamieson
Gemma Kearney
Prof Trudy Rebbeck
11.2011.50am30
IMPACTING
Nyaal Banyul - Mongarrk A & B
From Disconnection to Momentum: Creating New Work Pathways for Injured Workers
PRESENTATION
Maree Cooke
Clinton Hogg
11.2011.50am30
INNOVATING
Nyaal Banyul - Darrwal B
Momentum at Work: How EML is Leading Integrated Musculoskeletal Programs Through People Centred Innovation
INNOVATOR HUB
Carmen Fay
Tajinder Singh
11.2511.35am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with ipar
SPONSOR STAGE PRESENTATION
David Palmer
11.30am
11.4011.50am10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Prudence Rehab
SPONSOR STAGE PRESENTATION
12pm
121pm
PLENARIES
Nyaal Banyul - Delama
Keynote - Adam Spencer
PLENARY
Chair: Dr Michael Neary
Adam Spencer
1pm
11.30pm30
BREAKS
Nyaal Banyul - Wala mirr Theatre
Lunch Break
EVENTS
1.30pm
1.301.40pm10
INNOVATING
Nyaal Banyul - Upper Foyer D
Virtually Driving Recovery
LAB
Ash Dunleavy
Sarah Jamieson
1.301.50pm20
INNOVATING
Nyaal Banyul - Upper Foyer A
Restoring Capacity: Using Innovative Work Simulation to Improve Return to Work in Heavy Industry
LAB
Nathaniel Abrahamse
Bede Baratta
Allie Hawthorne
Anitra Thomas
1.302pm30
IMPACTING
Nyaal Banyul - Darrwal B
Defining Secondary Psychological Injury in the Australian Workers' Compensation Sector
PRESENTATION
Chair: Angela Brookes
Dr Michael Di Donato
1.302pm
INNOVATING
Nyaal Banyul - Darrwal A
Health Innovation in Workers’ Compensation – Why Aren’t We Seeing System Wide Improvements?
PANEL
Chair: Marc McLennan
Darrin Brandis
Ben Pickles
Stacey Williams
1.302pm30
IMPACTING
Nyaal Banyul - Banheep A & B
The Impact of the Front-Line Leader on Claims Outcomes
PRESENTATION
Matthew Vickers
1.302pm30
INNOVATING
Nyaal Banyul - Mongarrk A & B
Who Really Needs a Seat at the Table? Designing Smarter Collaboration
PANEL
Paris Champion
Amanda England
Cass Frei
Purnima Kant
Kelsie Leamey
1.351.45pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Allianz
SPONSOR STAGE PRESENTATION
2pm
2.102.20pm10
INNOVATING
Nyaal Banyul - Upper Foyer D
Virtually Driving Recovery
LAB
Ash Dunleavy
Sarah Jamieson
2.102.40pm30
INNOVATING
Nyaal Banyul - Darrwal B
Building Readiness Together: A Co-Designed, Virtual Reality Enhanced Return-to-Work Program for First Responders
PANEL
Brianna Cattanach
Maria Kozak
Samantha McMillan
Michael Newbound
2.102.40pm30
INSPIRING
Nyaal Banyul - Upper Foyer C
Every Layer Counts
LAB
Alexa Locke
2.102.40pm30
INSPIRING
Nyaal Banyul - Darrwal A
From Spinal Cord Injury to Walking Again: A Doctor's Journey Through the Personal Injury System
PRESENTATION
Dr Olivia Ong
2.102.40pm30
EXPERIENCES
Nyaal Banyul - Barbarka
Pause for Thought
WELLNESS
2.102.40pm30
INNOVATING
Nyaal Banyul - Banheep A & B
Psychological Injury: When the Diagnosis Doesn't Match the Mechanism
PANEL
Lauren Kotevski
Joe Raciborski
2.102.40pm30
IMPACTING
Nyaal Banyul - Mongarrk A & B
There's An Algorithm for that: AI-Driven Biopsychosocial Risk Screening
PRESENTATION
Michelle Barratt
2.152.25pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Procare Group
SPONSOR STAGE PRESENTATION
Nick Tyson
2.30pm
2.302.40pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with KINNECT
SPONSOR STAGE PRESENTATION
2.503pm10
INNOVATING
Nyaal Banyul - Upper Foyer D
Virtually Driving Recovery
LAB
Ash Dunleavy
Sarah Jamieson
2.503.10pm20
INNOVATING
Nyaal Banyul - Upper Foyer A
Restoring Capacity: Using Innovative Work Simulation to Improve Return to Work in Heavy Industry
LAB
Nathaniel Abrahamse
Bede Baratta
Allie Hawthorne
Anitra Thomas
2.503.20pm30
INNOVATING
Nyaal Banyul - Darrwal B
Diverse Recoveries: Leading the Way in RTW
PRESENTATION
Bree Spearman
2.503.20pm30
INNOVATING
Nyaal Banyul - Darrwal A
Don't Treat the Symptoms, Treat the Cause: the Case for Severe Care Reform in Victoria, Australia
PRESENTATION
Chair: Bridget Mangan
Steven Moylan
2.503.20pm30
IMPACTING
Nyaal Banyul - Banheep A & B
From Pilot to Practice: Preventing Secondary Psychological Injury Through Early Intervention
PRESENTATION
Rhys Cooper
Pam Pace
2.503.20pm30
INNOVATING
Nyaal Banyul - Mongarrk A & B
Recovery-Focused Trauma Programs for First Responders: Lessons, Innovations and Future Directions for Group and Intensive Models of Care
PRESENTATION
Bianca Buncic
James Courtney
Heather Miller
2.553.05pm10
SPONSOR STAGE PRESENTATIONS
Nyaal Banyul - Wala mirr Theatre
Sponsor Spotlight with Medibytes Legal
SPONSOR STAGE PRESENTATION
3.30pm
3.304.20pm50
PLENARIES
Nyaal Banyul - Delama
Industry Panel - Final Wrap Up
PLENARY
Chair: David Fryar
Rebecca Harris
Katie Hogg (🇨🇦)
Mark Pittman
Allicia Tsolis
4pm
4.204.30pm10
PLENARIES
Nyaal Banyul - Delama
Farewell & Announcement of PIEF 2027!
PLENARY
David Fryar
Kath Gobbi
Jason Lardelli
Noel Lyons
4.30pm
4.306.30pm
SOCIAL EVENTS
Nyaal Banyul - Upper Foyer D
Farewell Event
EVENTS